Services of the Department of Public Information

• News Releases - News releases announcing City events and issues sent to local media help provide information to the public.
• Service Requests - One of the department's most visible services, this program helps provide service or address problems by working with citizens, other City departments, and City Council members to make citizens aware of action the City may be taking related to the request. Call 864-1011 for assistance. The Service Request Division also maintains the Citizen's Service Packet, a packet of information helpful to citizens with questions and concerns.
• TV23 - Cable channel 23 broadcasts original programming related to City events, news, and issues and also broadcasts a rotating informational bulletin board.
• Frequently Requested Contact Information - An online database of information to assist citizens in their search for city, county and state phone numbers.
• Web site - The City's official Web site provides information, applications, forms, and interactive features such as maps.
• Tours - Schools, businesses, and other interested groups may schedule tours of City Hall, the Busch Municipal Building, and other City facilities by calling 864-1010.
• Partners in Education - Partnering with local schools, this program offers interaction between school children, teachers, and City officials, and helps teach young people about City government. By exposing children to local government at an early age they can grow up knowing about the services provided by the City and how each citizen can make a contribution to his or her community. Classroom materials, speakers, and special events are offered throughout the year, with a special emphasis to fourth grade students.
• "In Touch" - Menu-based phone system which offers citizens recorded information on a variety of subjects such as Road Construction, News Releases, Permits, Recycling, and Jobs. Call 864-1164.
• Special Events - The City of Springfield sponsors or cooperates in planning many special events, including ribbon cuttings and groundbreakings, legislative functions and community outreaches. The PIO assists City departments in planning special events, as well as in coordinating their promotions. The intent is for neighborhoods, civic organizations, and private individuals to have access to all the opportunities available from the City.
• The SCENE - This award-winning monthly newsletter for employees and retirees of the City of Springfield provides benefit information, features on City employees, and information about City events.
• Other Services include print pieces such as brochures and signage, citizen and employee surveys, and general information assistance

Awards

• 2001 Silver ADDY for "Red Light Animation" for special effects
• 2001 Silver ADDY for "Red Light Animation" for electronic media
• 2001 NAGC (National Association of Government Communicators) 1st Place in Animation for "Red Light Animation"
  2001 SAVVY award from 3CMA for Best Video Employee Training
• 2000 2nd Place NATOA for CrimeStoppers PSA
• 1999 3rd Place NATOA for PSA, Child Safety Seats
• 1999 2nd Place NATOA for Department Profile, "The City is a Park"
• 1999 Award of Excellence winner from 3CMA (City/County Communications and Marketing Association) for "The Winning Team" in one-time special issues programming
• 1999 Award of Excellence winner from 3CMA (City/County Communications and Marketing Association) for City Beat in TV & Videos Regular Programming
• 1999 Finalist in the Telly awards for "The Winning Team" our police recruit video
• 1998 "The Ozzie" - Arts for the Ozarks Award, from the Springfield Area Arts Council
• 1998 SAVVY from 3CMA for best overall video
• 1998 Honorable Mention in Technology Achievement from PTI for TV23 overall programming including INFOcus
• 1998 Addy First place for "Nothing Funny" PSA
• 1997 3CMA Savvy Award for Best On-line Information Service
• 1997/98 - First Place NATOA award for CrimeStoppers PSA; First place for documentary on Airport Disaster Exercise; and third place in Student/Intern category PSA on Smoke Detectors
• 1997/98 - 3CMA Savvy Award for CrimeStoppers PSA
• 1996/97 - Awards of Merit for TV PSA, General Audience Programming, and Employee Training Publications in the City Hall Public Information Awards Competition.
• 1996/97 - First place in PSA category and second place in NATOA Excellence in Government Programming Awards.
• 1997 Ozzie Award - City-wide award for contribution to the Arts.
• 1996 - Silver Savvy Award for video production.
• 1996 - Award of Merit in the City Hall Public Information Awards Competition.
• 1996 - Diverse Community Award from Sister Cities International
• 1995 - Certificate of Merit in 3CMA Savvy Awards
• 1993-94 - Recipient of the Exemplary Program Award given by the Springfield Public Schools.

Department of Public Information MISSION

We are committed to WORKING WITH THE COMMUNITY to provide opportunities for the two-way flow of information between the City of Springfield and its citizens.

Contact Information

840 Boonville
Springfield, Missouri 65802
864-1010
e-mail: city@ci.springfield.mo.us